Have questions about our courses? This FAQ page provides clear, concise answers to the most common queries from our students. Whether you’re curious about course access, technical requirements, refunds, or group discounts, you’ll find trusted information and helpful tips right here. Our goal is to support your learning journey by offering transparent guidance and practical support at every step.
Course access is granted for the specific duration stated at the time of enrolment, typically ranging from 3 days to 12 months depending on the course. This information is clearly displayed on the course description page before you enrol. If you need extended access after this period, please contact us to discuss extension options.
No, our course materials are protected by copyright and are for your personal, non-commercial use only. Sharing login credentials or distributing course materials violates our Copyright and Intellectual Property Policy and may result in termination of your access without refund. If your colleagues are interested in our courses, please encourage them to enrol separately.
Please refer to our Payment and Refund Terms
We take data protection seriously and comply with the New Zealand Privacy Act 2020. Your personal information is stored securely with encryption and access controls. We only collect information necessary for providing our services and don’t sell or rent your data to third parties. For full details, please review our Privacy Policy.
We value your feedback and take all complaints seriously. Please email your concerns to admin@searchexperts.co.nz, and we’ll acknowledge your complaint within 5 working days. Our team will investigate thoroughly and aim to resolve your complaint within 20 working days. If you’re not satisfied with the outcome, you may escalate to the New Zealand Disputes Tribunal.
Our courses are designed to provide practical, industry-relevant skills and knowledge. While we don’t currently offer formal accreditation, our courses are developed by experienced professionals and reflect current industry standards. We recommend checking with your specific professional body or employer regarding their recognition of our courses.
Our courses are accessible through any modern web browser (Chrome, Firefox, Safari, Edge) on desktop, tablet, or mobile devices. You’ll need a stable internet connection for streaming video content and participating in interactive elements. We recommend using the latest version of your preferred browser for the best experience.
Yes, we offer competitive group rates for organisations enrolling multiple employees. Group discounts typically apply for 5 or more enrolments in the same course. We can also create customised training packages for larger organisations. Please contact us at admin@searchexperts.co.nz to discuss your specific requirements.
You can reset your password using the “Forgot Password” link on the login page. To update your account details such as name, email, or contact information, please log into your account and access the profile settings, or contact our support team if you need assistance with these changes.
Selected course materials such as reference guides, templates, and supplementary resources are available for download. However, core video content and interactive elements are only accessible through our online platform during your enrolment period. Downloaded materials are for your personal use only and subject to our Copyright Policy.
If you have additional questions not covered here, please contact our support team at admin@searchexperts.co.nz. We’re committed to providing clear information and supporting your learning journey with Search Experts Ltd.